This page contains instructions related to fixing various certificate errors that may occur when you are browsing.  If you are getting the error message displayed below, follow the download & fix instructions to resolve the issue.  The known certificate errors are:

• PKI Common Policy Certificate error
• Interoperability Certificate error

Troubleshooting Guide - PKI Common Policy Certificate Fix
This notice and the Common Policy Certificate Fix only pertains to users that are running Microsoft Office Outlook configured to connect to the DCMA Exchange servers, commonly referred to as Remote 2007 or RPC over HTTP posted on the Telework Portal and users with Windows 7 operating system running on their computer.

Even if you are a user of Outlook Web Access (OWA) via the browser on Windows 7, you could receive email from someone else using RPC over HTTP, therefore computers and/or workstations can also become affected by this issue in that manner.

Users of Windows 7 machines are experiencing error messages stating DoD web pages cannot be displayed.  The screen shot of the error message shown below, appears when you are on Windows 7 and have the Common Policy cert.  This is a recent issue and is the result of a bad Common Policy cert.   If you are getting the error message displayed below, it is likely you receivedt an email message from someone who had the bad cert and you inadvertently installed it. 

Even if you are not getting the attached error message but you are using Microsoft Office Outlook to read DCMA email and you are running Windows 7 then you need to apply this fix to prevent your computer from infecting other computers.

To apply the fix:

• Click on the download button shown below..
• When prompted, save the file to the C:\temp directory on your hard drive.
• Locate the file you saved to C:\temp called FBCA_crosscert_remover_v107a.exe
• Double click the file to extract
• In the field “Extract to:”, type or change to C:\temp, Click "Extract"
• Locate the file called FBCA_crosscert_remover_v107.cmd in C:\temp
• Right Click the file and select “Run As Administrator”
• When the “User Account Control” Window appears, Select Yes.
• The Fix will apply and pause as you see the results in the DOS Window.
• Hit any key to close the DOS Window.
• Close all other browser windows and start with a fresh browser.

Troubleshooting Guide - Interoperability Certificate Fix
Instructions to correct “Unknown Error” when not fixed by the “PKI Common Policy Certificate Fix”

Step 1:  Open ‘Tools’ on your web browser
Step 2:  Go to ‘Internet Options’
Step 3:  Click the ‘Content’ tab
Step 4:  Click ‘Certificates’
Step 5:  Click the ‘Intermediate Certification Authorities’ tab
Step 6: Scroll towards the bottom of the page and check to see if ‘DoD Root CA 2   DoD Interoperability Root CA 2’* is in the list.
This may also show up with another number other than ‘2’ in either location. If it says “Interoperability”, it needs to be removed. If so, proceed to step 7.

Step 7: Click the ‘DoD Root CA 2 DoD Interoperability Root CA 2’ cert and then click ‘REMOVE’.
Step 8: Close the web browser and reopen and check to see if the cert is gone.