|browser & Unkown Error Certificate Fixes
July 18, 2012
This page contains instructions related to fixing various certificate errors that may occur when you are browsing. If you are getting the error message displayed below, follow the download & fix instructions to resolve the issue. The known certificate errors are:
Troubleshooting Guide - PKI Common Policy Certificate Fix
Even if you are a user of Outlook Web Access (OWA) via the browser on Windows 7, you could receive email from someone else using RPC over HTTP, therefore computers and/or workstations can also become affected by this issue in that manner.
Users of Windows 7 machines are experiencing error messages stating DoD web pages cannot be displayed. The screen shot of the error message shown below, appears when you are on Windows 7 and have the Common Policy cert. This is a recent issue and is the result of a bad Common Policy cert. If you are getting the error message displayed below, it is likely you receivedt an email message from someone who had the bad cert and you inadvertently installed it.
Even if you are not getting the attached error message but you are using Microsoft Office Outlook to read DCMA email and you are running Windows 7 then you need to apply this fix to prevent your computer from infecting other computers.
To apply the fix:
Step 1: Open ‘Tools’ on your web browser
Step 7: Click the ‘DoD Root CA 2 DoD Interoperability Root CA 2’ cert and then click ‘REMOVE’.